"Effortless Maintenance Solutions: Keeping Your Home in Prime Condition".
Emergency repairs
We aim to carry out emergency repairs within four hours. Emergency repairs are:
total loss of electricity
unsafe power, lighting socket or electric fitting
gas leak
no drinking water supply
burst pipes and you cannot stop the water leak
blocked drains and toilets causing flooding
complete power failure in your home
dangerous structures, such as ceilings, walls and chimneys
fire or storm damage to your property
Urgent repairs
We aim to carry out urgent repairs within one to five working days. Urgent repairs are:
One working day
blocked flue to open fire or boiler
loss of heating including hot water (1 November to 30 April)
blocked or leaking toilet or toilet not flushing
leaking water pipe, heating pipe, tank or cistern
insecure external window, door or lock.
Three working days
partial loss of electricity
blocked bath, basin or sink
loose or detached bannister or hand rail
partial loss of water supply.
Five working days
leaking roof
door entry phone not working
mechanical extractor fans not working